Premium helpdesk solution
for
Easily deal with customer support tickets, create knowledgebase and
collect your customer information to provide the best possible support for your product.
Secure. Stable. Automated.
Support Hub is secure, stable and powerful support ticket system which allows you to easily handle customer support tickets, create knowledgebase and stay in sync with other platforms that you use to keep your business grow.
Tickets
Allow your customers to create public and private tickets and easily assign them to any of your support agents.
Customer Management
Easily add, remove, import and export customers directly from admin panel.
Knowledgebase
Easily create extensive documentation articles so your customers can quickly find the answers they are looking for.
Multiple Categories
Create multiple categories to support different items. Each category can have unlimited number of different custom fields.
Auto-Responder
Set up an auto-responder to let your customers know that you are out of office or on vacation.
Canned Responses
Save and re-use some common replies to speed up your response time.
Real-time Notifications
Whenever your customers create a ticket or leave a reply on an existing support ticket, you will get an email and in-app notifications in real-time.
No need to refresh the page to see if there is a new ticket or comment that is waiting for your reply.
Easy Data Import
Coming from a different customer support software that you were been using for years? No problem.
If you are migrating from Zendesk, Freshdesk or Ticksy, you can easily import your agents, customers, support tickets and support articles within a few clicks.
Integrations
Connect Support Hub with popular services and improve the quality of the support you provide.
Envato Integration
Allow your customers to connect with their Envato account for better support experience and easier purchase code and support verification.
Slack Integration
Automatically send notifications to Slack whenever your customer creates a new ticket.
MailChimp Integration
Subscribe your customer to MailChimp directly from your customers page.
Transparent & Simple Pricing
Our plans are designed to meet the requirements of both, those who are just starting out and those who already have a large customer support team.
Basic
- E-Mail Ticketing
- Knowledge Base
- 1 Support Agent
- 1 Support Category
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
Starter
- E-Mail Ticketing
- Knowledge Base
- Max 2 Support Agents
- Max 6 Categories
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- Private Article Collections
- No Support Hub Branding
- Vacation Alerts
- Slack Integration
- Mailchimp Integration
Standard
- E-Mail Ticketing
- Knowledge Base
- Max 5 Support Agents
- Unlimited Categories
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- Private Article Collections
- No Support Hub Branding
- Vacation Alerts
- Slack Integration
- Mailchimp Integration
- Custom Domain
Elite
- E-Mail Ticketing
- Knowledge Base
- Unlimited Support Agents
- Unlimited Categories
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- Private Article Collections
- No Support Hub Branding
- Vacation Alerts
- Slack Integration
- Mailchimp Integration
- Custom Domain
Basic
- E-Mail Ticketing
- Knowledge Base
- 1 Support Agent
- 1 Support Category
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
Starter
- E-Mail Ticketing
- Knowledge Base
- Max 2 Support Agents
- Max 6 Categories
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- Private Article Collections
- No Support Hub Branding
- Vacation Alerts
- Slack Integration
- Mailchimp Integration
Standard
- E-Mail Ticketing
- Knowledge Base
- Max 5 Support Agents
- Unlimited Categories
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- Private Article Collections
- No Support Hub Branding
- Vacation Alerts
- Slack Integration
- Mailchimp Integration
- Custom Domain
Elite
- E-Mail Ticketing
- Knowledge Base
- Unlimited Support Agents
- Unlimited Categories
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- Private Article Collections
- No Support Hub Branding
- Vacation Alerts
- Slack Integration
- Mailchimp Integration
- Custom Domain
Get started with Support Hub
Happy customers are the foundation of a successful business. You'll account will be ready in less than a minute.
14-day free trial. No credit card required.