PRIVACY POLICY
Last updated September 27, 2023
NiftyCode (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://support-hub.io including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Revised” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, email address, company name, and other information you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Name
In order to register to use our services you have to provide your first and last name. We will only use this information to create an account for you and to address you whenever we contact you. Users which register for our services may have multiple personnel creating and managing services on their behalf, and we need this identifier in order to properly provide access to these services.
Email Address
We will collect your email address on a basis of your consent and in the interest of providing our services. We will collect your email address in the following cases:
- When you register an account with us. We will collect your email address to create and facilitate an account for you and to send you notifications about your account, such as when we change our privacy policy, or if there is a data breach. Account is necessary to access some of our services and if you do not provide us with your email address for this purpose you will not be able to access these Services.
- When you contact us. We will collect your email address whenever you contact us through our email office@niftycode.rs. Whenever we collect your email address this way, we will only use it in order to respond to your inquiry.
IP Address
We integrate security systems on our Site to prevent malicious attempts and exploits of the Site. We scan IP address and ban IP addresses that show malicious signs such as too many password failures, seeking exploits and similar. We process this information in the interest of protecting the integrity of the Site and of the databases connected with it, including database of information obtained from users. We use your IP address on a basis of a legitimate interest to maintain the integrity and safety of our databases.
Derivative Data
Information our servers automatically collect when you access the Site, such as your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We do not receive, process or store any financial information. Instead, all financial information is stored by our payment processor, Paddle, and you are encourage review their privacy policy and contact them directly for responses to your questions.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and promotions, and other information regarding our website and mobile application to you.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Perform other business activities as needed.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Solicit support for the Site.
- Offer new products, services, and/or recommendations to you.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Interactions with Other Users
If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
Online Postings
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
Other Third Parties
We will not share your information with any third party advertisers and investors.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger,
or are acquired by another entity, we may transfer your information to the
successor entity. If we go out of business or enter bankruptcy, your
information would be an asset transferred or acquired by a third party. You
acknowledge that such transfers may occur and that the transferee may
decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share
personal or sensitive data, and we have no authority to manage or control
third-party solicitations. If you no longer wish to receive correspondence,
emails or other communications from third parties, you are responsible for
contacting the third party directly.
TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.
Website Analytics
We may also partner with selected third-party vendors, such as Cloudfare, Google Analytics, Hotjar, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, If you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool .
We may use other third-party Services such as Pixel and Analytics services by Facebook to help us target our ads more effectively. The collected data remains anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under https://www.facebook.com/about/privacy. You may opt-out of Facebook tracking option by visiting the following link https://www.facebook.com/ads/website_custom_audiences/ and for other types of third party ad tracking, by visiting the Network Advertising Initiative Opt-out Page.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THIRD-PARTY WEBSITES
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not and will not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by:
- Logging into user account settings and updating the user account.
- Contacting us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
- Logging into your account settings and updating your preferences.
- Contacting us using the contact information provided.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
Information retention period
If you register an account with us we will store your information for as long as you have an active account. As soon as you delete your account we will remove all information we have collected about you for which we do not have a valid legal ground for processing. We may keep your information for up to 30 days in our backup in order to maintain the integrity of our backup storage data.
If you do not have an account with us, but have chosen to provide some personal Information, we will delete this information after two weeks of obtaining such Information.
User’s Rights
You may request to:
- Receive disclosure if your personal information is processed, and access your stored personal information as well as supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Correct your personal information that can be influenced by us.
- Delete your personal information.
- Object to the processing of personal information by us.
- Restrict the processing of your personal information by us.
- File a complaint with a supervisory authority.
- These rights might be limited if they are subject to our own legitimate interests and regulatory requirements.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
ACCESSING YOUR DATA
You may request access to your data or request your data be completely purged from the software by our system or client administrators. Please contact office@niftycode.rs for more details.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact
us at:
NiftyCode doo
office@niftycode.rs
Bulevar Svetog cara Konstantina 80-86
18000, Nis
Serbia
VAT number: 111934712