Premium helpdesk solution
for Envato Authors.
Easily deal with customer support tickets, create knowledgebase and collect your customer information to provide the best possible support for your items.
Secure. Stable. Automated.
Support Hub is secure, stable and powerful support ticket system which allows you to easily handle customer support tickets, create knowledgebase and stay in sync with other platforms that you use to keep your business grow.
Tickets
Allow your customers to create public and private tickets and easily assign them to any of your support agents.
Customer Management
Easily add, remove, import and export customers directly from admin panel.
Envato Integration
Allow your customers to connect with their Envato account for better support experience and easier purchase code and support verification.
Knowledgebase
Allow your customers to create public and private tickets and easily assign them to any of your support agents.
Auto-Responder
Set up an auto-responder to let your customers know that you are out of office or on vacation.
Slack Integration
Automatically send notifications to Slack whenever your customer creates a new ticket.
Multiple Categories
Create multiple categories to support different items. Each category can have unlimited number of different custom fields.
REST API* & Webhooks
Manage customers, tickets and articles directly through various Support Hub API endpoints or setup different Webhooks to be notified whenever specific action occur.
MailChimp Integration
Subscribe your customer to MailChimp directly from your customers page.